Swansea Leader: Newspaper of the City and County of Swansea; Issue 90 March 2014 (page 8)
Customers’ praise for council standards of service
Council customers making use of council services are taking the chance to speak up on the standard of service they receive.
Residents using leisure centres and libraries as well as customers using other services are having their say on customer service through the Swansea Standard, the council’s pledge for better service.
Staff in the Contact Centre in the Civic Centre ensure that 95% of customers are routinely dealt with on the spot and that success is showing in the feedback cards.
Customers have praised staff there for their promptness, for treating them with respect and for giving clear advice.
Staff providing activity classes at Penlan Leisure Centre as well as services at city libraries have been praised by residents on feedback cards.
Steve Hardman, Head of Libraries, said “Our staff are friendly and committed to making sure every visitor feels valued and so welcome that they’ll want to return again. To get positive feedback is very encouraging, and will spur us on to continue to improve our service.”
The public can also offer their feedback at firstname.lastname@example.org or email@example.com or fill in the online survey at www.swansea.gov.uk/swanseastandard